Duta Cemerlang Motor

The Challenge

With 23 branches, Duta Cemerlang Motor used AppSheet for inspections, but the data was not integrated in real-time. Central management had to wait for inspectors to manually report findings, leading to delays in critical issue resolution.

The Solution

We connected AppSheet directly to n8n using Webhooks. The moment an inspector finishes an inspection in AppSheet, the data payload is sent to n8n. The workflow processes the data, logs it to the central database, and triggers immediate alerts for failed checks.

Example Workflow

Inspector Submits in AppSheet -> Webhook Triggers n8n -> Parse JSON Data -> Log to Central DB -> IF [Critical Failure] THEN -> Send WhatsApp Alert to Regional Manager.

Business Impact

Standard compliance rose sharply to 98% in the first month. Central managers get real-time incident reports without waiting for daily manual recaps.

Next Steps

Implementation of customer queue detection for service optimization.